From a request to a confirmed journey

Cordenne contracts with the customer and answers for the agreed journey and the customer relationship.

Sending a form, message or other request asks Cordenne to review a possible journey. Receipt of that request does not reserve a journey and does not confirm that it can be provided.

After review, Cordenne may send a written offer describing the proposed journey. It states the total price payable and every condition that applies to that journey, including any terms concerning cancellation, waiting, luggage, passengers and payment.

Before payment, you can access and keep the offer and these Terms. The offer and the version of these Terms you accept form the contract once the required payment has been completed successfully.

On this page, ‘in writing’ means by email or another electronic message that you can keep. A communication sent after payment does not add or change any condition unless you and Cordenne agree to it in writing.

No general price, allowance, limit, surcharge or payment condition is created by this page.

The written offer is sent before payment. A payment link is not a booking. The booking is confirmed only after the required payment has been completed successfully; Cordenne then sends a written booking confirmation.

A requested material change to the date, time, route, passengers, luggage, stops or other journey requirements is reviewed again. Any resulting change to the journey, price or conditions takes effect only when Cordenne and the customer agree to it by email or another electronic message that both can keep.

The confirmed journey is provided according to the written itinerary and conditions. Questions, changes and concerns remain with Cordenne as the customer’s counterparty.

Swiss law governs the contract to the extent that a choice of law is permitted. This choice does not deprive a consumer of any protection granted by mandatory law. The courts with jurisdiction are determined by applicable law.